Privacy Policy

Maatritva Threads is committed to protecting the privacy of visitors and customers of our site. This privacy policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our online platform, reflecting our dedication to data protection laws, including the General Data Protection Regulation (GDPR) and other applicable regulations.

Information We Collect

We collect personal information that you voluntarily provide to us when using our service. This includes information you provide when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information we may collect include:

• Contact information such as name, email address, phone number, and shipping address.
• Payment information, which is securely processed by third-party payment processors. We do not store full payment card details on our servers.
• Order details, including products purchased, purchase dates, and transaction amounts.
• Information you provide when you contact us, such as customer service inquiries.

We also automatically collect certain information when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and improve our service.

How We Use Your Information

We use the information we collect for various purposes:

• To process and fulfill your orders, including managing payments, shipping, and returns.
• To communicate with you about your orders, our services, and promotional offers (if you have opted in).
• To improve our online platform, products, and services based on user feedback and usage patterns.
• To personalize your shopping experience on our site.
• To detect and prevent fraud and other illegal activities.
• To comply with legal obligations.

Legal Basis for Processing Personal Data

We process your personal data based on several lawful grounds:

• The processing is necessary for the performance of a contract with you (e.g., processing your order).
• We have a legal obligation to process the data (e.g., for tax or accounting purposes).
• The processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).
• With your consent (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal information with trusted third parties to perform services on our behalf. These include:

• Payment processors to handle transactions.
• Shipping companies to deliver your orders.
• Service providers who assist us with website hosting, data analysis, marketing, and customer service.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

We may also disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Maatritva Threads, our users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information transmitted to our site.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to rectify inaccurate or incomplete personal data.
• The right to request the erasure of your personal data.
• The right to restrict the processing of your personal data.
• The right to object to the processing of your personal data.
• The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our data processing practices, please contact us at:

Maatritva Threads

101

3rd Floor,

5th Block, Koramangala,

Bengaluru, Karnataka,

560034

India